Change Email Address
Overview
You can update the email address associated with your EKOS account from Account Settings.
Changing your email address allows you to:
receive notifications at a new email address
update outdated contact information
maintain secure access to your account
For security reasons, updating your email requires password confirmation and email verification.
Accessing Email Settings
To change your email address:
Open the User menu from your profile icon.
Select Account settings.
Click Change email.
The Change email window will open.
Updating Your Email Address
In the Change email form you will see:
your current email address
a field to enter your new email address
a field to enter your current password
Steps
Enter your new email address.
Enter your current password.
Click Update.
This step verifies that the request is made by the account owner.
Email Verification
After submitting the new email address, EKOS will send a verification code to the new email.
A Verify email window will appear asking you to enter the code.
To verify your email
Check your inbox for the verification email.
Enter the verification code.
Click Continue.
Once the code is verified, your email address will be updated.
After Updating Your Email
Once the process is completed:
your new email address becomes the primary login email
all notifications will be sent to the new email
your account remains unchanged otherwise
Security Notes
To protect your account:
password confirmation is required before updating your email
a verification code must be entered to confirm ownership of the new email address
If the verification step is not completed, the email address will not be updated.
